Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?
Orders typically process within 1–3 business days. Delivery times vary by location but usually arrive within 5–12 business days after processing.

Do you ship internationally?
Yes! We ship worldwide. Rates and delivery estimates are shown at checkout.

How can I track my order?
A tracking link will be emailed to you once your order ships.

I entered the wrong address—can I fix it?
If your order hasn’t shipped yet, please contact us immediately at hello@myonestopshop.net. Once shipped, changes can’t be made.

Returns & Refunds

What is your return policy?
We accept returns on unused, unopened items within 14 days of delivery. For hygiene reasons, opened beauty, skincare, or personal care items cannot be returned.

How do I start a return?
Email us at hello@myonestopshop.net with your order number and reason for return.

Do you offer refunds or store credit?
Eligible returns may be refunded to your original payment method or issued as store credit.

Products & Inventory

Are your products authentic?
Yes — every item is sourced from trusted suppliers and meets our quality standards.

What happens if an item is out of stock?
If something is sold out, an “Out of Stock” label will appear. You can sign up for restock alerts on the product page.

Where do your products come from?
We partner with global manufacturers specializing in beauty, wellness, hair, tech, and lifestyle products.

Payments & Security

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure options shown at checkout.

Is my payment information safe?
Yes — all payments are protected using encrypted, industry-standard technology.

Customer Support

How can I contact you?
You can email us anytime at hello@myonestopshop.net. We aim to respond within 24–48 hours.

My package says delivered but I didn’t receive it—what do I do?
Please check with neighbors or building management. If still missing, email us so we can assist.

General

Can I cancel my order?
Orders may be cancelled within 12 hours of purchase.

Do you offer discounts or promotions?
Yes! Join our newsletter for exclusive deals and new product launches.